![]() ![]() Among these, I’d like to demonstrate a new quick and easy way to check the warranty status of your Surface tablet using the Surface app. If you’re unsure whether your Surface device is still under warranty, there are many ways for you to find out. This offer extends through the validity of the warranty. It even goes further to provide technical assistance for preloaded software. If you desire more coverage, including for accidental damage, purchasing Microsoft Complete when you pick up your device, or within 45 days of doing so, will be a good idea.Ĭomplete works to extend the regular provision, thus protecting against accidental damage. The expert support is tasked with granting technical aid and assistance for the preinstalled applications on the computer. The above means that any damage inflicted on the device by the owner due to an accident will not be covered.Īlso provided is technical and expert support for the first 90 days following the device’s purchase. ![]() Microsoft Surface Pro Warranty What the Warranty EntailsĪccording to Microsoft, a basic one only covers hardware problems, which does not include accidental damage. The Limited (Standard) Warranty terms and conditions can be found at. Severe physical damage and liquid damage are not covered by the standard warranty and are not replaceable. Under any of these scenarios, the customer may have the option to pay the out of warranty service fee and obtain an exchange unit, or if the customer has Accidental Damage Protection for the device, the device may be eligible for an ADP claim (see below). Customer induced damage, cosmetic issues, unauthorized repair, and cracked screens are not covered and may void the limited warranty. Defective batteries are limited to one battery replacement during the warranty term, provided the battery is the original rechargeable unit supplied by Microsoft at time of initial purchase. ![]() There are no same-unit-repair services at this time. Microsoft will replace the Surface device with a new or refurbished product. The standard warranty covers defects in manufacturing and failures where there is normal use of the device according to the product use instructions. PC mice are covered for three (3) years under our standard PC Hardware warranty. Surface accessories that are sold separately, including video adapters, Touch or Type Covers and Surface Pens are covered by a the Surface accessory warranty included in the box at time of purchase. Surface devices and all in-box accessories are covered under a limited standard warranty, including the bundled Surface power supply. ![]()
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December 2022
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